Privacy Policy

Effective Date: 1st June, 2026.

BindiMart (“BindiMart”, “Platform”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, artists, sellers, and visitors.

This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use the BindiMart website, application, and related services.

By using BindiMart, you agree to the practices described in this Privacy Policy.

1. About BindiMart

BindiMart operates as an online marketplace connecting customers (“Customers”, “Buyers”) with independent artists, artisans, creators, and sellers (“Artists”, “Sellers”) offering handmade and handcrafted products.

BindiMart collects and processes information necessary to operate the marketplace, facilitate transactions, improve services, communicate with users, and maintain platform security.

2. Information We Collect

We may collect the following categories of information:

2.1 Customer Information

When you create an account, place an order, or interact with BindiMart, we may collect:

Name

Email address

Phone number

Billing and shipping address

Order details

Payment-related information (processed through secure third-party payment providers)

Communication history with BindiMart support

Reviews, ratings, and feedback

2.2 Artist/Seller Information

Artists using BindiMart may provide:

Name and contact details

Business information

Bank/payment details for settlements

Tax-related information where required

Product details

Portfolio information

Images, descriptions, and content related to their products

2.3 Automatically Collected Information

When you access the Platform, we may collect:

Device information

Browser type

IP address

Operating system

Pages visited

Usage patterns

Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

BindiMart may use collected information to:

Create and manage user accounts.

Process and fulfill orders.

Connect Customers with Artists.

Facilitate payments and settlements.

Communicate order updates and service information.

Provide customer support.

Improve Platform features and user experience.

Prevent fraud, misuse, and security risks.

Comply with legal and regulatory obligations.

Send relevant updates, offers, or promotional communications where permitted.

4. Sharing of Information

BindiMart does not sell personal information of users.

We may share information only when necessary with:

4.1 Artists/Sellers

To fulfill orders, we may share limited Customer information such as:

Customer name

Delivery address

Contact information required for order fulfillment

Artists are responsible for handling such information only for fulfilling BindiMart orders.

4.2 Service Providers

We may share information with trusted third-party providers including:

Payment gateways

Logistics and delivery partners

Website hosting providers

Technology providers

Analytics and security service providers

These parties are permitted to process information only for providing services to BindiMart.

4.3 Legal Requirements

We may disclose information where required by:

Law enforcement authorities

Government authorities

Legal processes

Regulatory requirements

5. Payment Information

BindiMart uses secure third-party payment providers to process transactions.

BindiMart does not store complete payment card details, banking passwords, or sensitive financial credentials.

Payment information is handled according to the privacy policies and security practices of the respective payment service providers.

6. Cookies and Tracking Technologies

BindiMart may use cookies and similar technologies to:

Remember user preferences.

Maintain account sessions.

Understand website usage.

Improve Platform functionality.

Provide relevant communication.

Users may disable cookies through browser settings; however, certain Platform features may not function properly.

7. Data Security

BindiMart takes reasonable technical and organizational measures to protect user information from:

Unauthorized access.

Loss.

Misuse.

Alteration.

Disclosure.

However, no online platform can guarantee complete security of information transmitted over the internet.

Users are responsible for maintaining confidentiality of their account credentials.

8. Artist Content and Product Information

Artists may upload:

Product images

Artwork

Designs

Descriptions

Brand information

Portfolio content

By submitting content to BindiMart, Artists grant BindiMart permission to display, promote, and use such content for marketplace operations, marketing, and customer engagement.

Artists remain responsible for ensuring they have rights to the content they upload.

9. Data Retention

BindiMart retains personal information only for as long as necessary to:

Provide services.

Maintain transaction records.

Resolve disputes.

Meet legal and accounting obligations.

Prevent fraud and misuse.

When information is no longer required, it may be deleted or anonymized.

10. User Rights

Depending on applicable laws, users may request:

Access to personal information held by BindiMart.

Correction of inaccurate information.

Deletion of information where legally permitted.

Withdrawal of consent for certain processing activities.

Requests may be submitted through the contact details provided below.

11. Children’s Privacy

BindiMart services are not intended for individuals who cannot legally enter into agreements under applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Links

BindiMart may contain links to third-party websites, payment services, or external platforms.

BindiMart is not responsible for the privacy practices, security, or content of third-party services.

Users are encouraged to review third-party privacy policies before providing information.

13. Marketing Communications

With your consent or where permitted by law, BindiMart may send:

Product updates

Marketplace announcements

Offers

Promotional communications

Users may unsubscribe from marketing communications at any time.

Service-related communications necessary for order processing may continue.

14. Liability Related to Data Shared with Artists

As a marketplace, BindiMart may share Customer information with Artists only to facilitate order fulfillment.

Artists are responsible for protecting Customer information received through BindiMart and must not misuse such information.

BindiMart is not responsible for unauthorized use of information caused by an Artist’s independent actions outside the Platform.

15. Changes to This Privacy Policy

BindiMart may update this Privacy Policy periodically.

Changes will become effective when posted on the Platform.

Continued use of BindiMart after updates indicates acceptance of the revised Privacy Policy.

16. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located at Ahmedabad, Gujarat, India.

17. Contact Us

For privacy-related questions, requests, or concerns:

Email: customercare@bindimart.com

Website: www.bindimart.com

BindiMart

Ahmedabad, Gujarat, India.

© BindiMart. All Rights Reserved.